Professional Development

RVDA of Canada facilitates a variety of training, recruitment, HR, and educational programs covering all areas of an RV Dealership for RV Dealers across Canada.

Looking for new training materials for your parts and service departments?
Learning Guides for RV Parts & RV Service Personnel Are Now Available!
Through your membership to the RVDA of Canada, you have access to materials available at the Mike Molino RV Learning Center.  The Center, in partnership with The Ohio State University’s CETE, has developed a comprehensive set of RV Parts Personnel Learning Guides & RV Service Personnel Learning Guides.
The Learning Guides are a comprehensive training tool that identifies the core duties and competencies needed in each position. Here’s a breakdown of what each Learning Guide focuses on:
Parts Manager Learning Guide   
  • Market Parts & Accessories
  • Manage Parts Inventory
  • Sell Parts & Accessories
  • Manage Customer Relations
  • Manage Human Resources
  • Manage Financial Resources
  • Perform Administrative Functions
  • Pursue Professional Development
Parts Specialist Learning Guide
  • Merchandise the Store
  • Market Parts & Accessories
  • Manage Parts Inventory
  • Sell Parts & Accessories
  • Perform Administrative Functions
  • Pursue Professional Development

Service Manager Learning Guide
  • Manage Service Department Work Flow
  • Provide Customer Service
  • Generate Service Department Revenue
  • Review Administrative Reports
  • Manage Human Resources
  • Supervise Support Staff
  • Train Service Department Staff
  • Promote Public Relations
  • Perform Administrative Activities

Service Writer/Advisor Learning Guide
  •  Satisfy Customer Requirements
  • Coordinate Customer Appointments
  • Maintain Daily Operations
  • Coordinate Technician Workload
  • Coordinate With Other Departments
  • Participate in Professional Development

Warranty Administrator Learning Guide
  • Process Open/Closed Repair Orders
  • Process Warranty Claims, Parts, and Payments
  • Maintain Customer and Manufacturer Relations
  • Perform Administrative Activities
  • Pursue Training and Professional Development

To order any of the Learning Guides from the RVDA of Canada, please consult our manuals order form.

The Mike Molino RV Learning Center offers five certification programs. The credentials are designed to recognize individuals 
employed in the RV industry that demonstrate a thorough knowledge of their jobs and a commitment to professionalism. The Learning Center partnered with the Ohio State University's Center for Education and Training for Employment to develop certifications, competency profiles, and instructional materials for RV service, parts and warranty professionals.

Who should become certified?
Service writer/advisor, warranty administrator, and parts specialist certifications are appropriate for individuals currently employed in the industry with at least one year of service, parts, warranty department, or related industry experience.

Management-level parts and service personnel with at least two years work experience in RV service, parts, or related industry experience and possess the necessary supervisory and budget planning knowledge, are eligible for the service manager and parts manager certifications

A national, volunteer federation of provincial and regional RVDA associations and their members, the Recreation Vehicle Dealers Association (RVDA) of Canada is a professional trade association that works on behalf of all retail businesses involved in the recreation vehicle industry. Advocacy, professional development and industry initiatives are developed by members, for members and delivered on their behalf by the RVDA.